A Contribution to Modeling Two-Way Communication with Retrial Queueing Systems

DOI10.1007/978-3-319-97595-5_19zbMath1452.60059OpenAlexW2885419119MaRDI QIDQ5126561

Ádám Tóth, János Sztrik, Attila Kuki, Tamás Bérczes

Publication date: 20 October 2020

Published in: Information Technologies and Mathematical Modelling. Queueing Theory and Applications (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-319-97595-5_19

zbMATH Keywords

call centersretrial queuestwo-way communicationfinite-source queuing system

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)

Related Items (4)

The simulation of finite-source retrial queueing systems with two-way communication and impatient customers ⋮ The effect of operation time of the server on the performance of finite-source retrial queues with two-way communications to the orbit ⋮ Analysis of retrial queueing system with two-way communication in different scenarios using simulation ⋮ A finite-source \(M/G/1\) retrial queue with outgoing calls

Uses Software

• MOSEL

Cites Work

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• Scaling limits for single server retrial queues with two-way communication
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• The impact of retrials on call center performance
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• Markovian retrial queues with two way communication
• Investigation of call centers as retrial queuing systems
• Two Way Communication Retrial Queues with Balanced Call Blending
• Retrial Queueing Systems
• A Retrial Queue to Model a Two-Relay Cooperative Wireless System with Simultaneous Packet Reception
• Two-Way Communication M/M/1 Retrial Queue with Server-Orbit Interaction
• Heavy Outgoing Call Asymptotics for $${MMPP{\slash }}M{\slash }1{\slash }1$$ Retrial Queue with Two-Way Communication
• Statistical Analysis of a Telephone Call Center

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