Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems
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Publication:5129220
DOI10.1287/opre.2018.1838zbMath1444.90048OpenAlexW2972526761WikidataQ127284359 ScholiaQ127284359MaRDI QIDQ5129220
Publication date: 26 October 2020
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://discovery.ucl.ac.uk/id/eprint/10074485/
Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22)
Related Items (8)
Asymptotically optimal idling in the \(GI/GI/N+GI\) queue ⋮ Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling ⋮ Dynamic policy for idling time preservation ⋮ A survey on skill-based routing with applications to service operations management ⋮ Exact analysis for multiserver queueing systems with cross selling ⋮ Fatigue, personnel scheduling and operations: review and research opportunities ⋮ To incentivize the fast server or not? Firm's dilemma when queue signals service rate in high-contact services ⋮ The principal-agent problem for service rate event-dependency
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- Asymptotically Optimal Admission Control of a Queue with Impatient Customers
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