Generalized cross entropy method for analysing the SERVQUAL model

DOI10.1080/02664763.2014.963526OpenAlexW2034995484WikidataQ60498685 ScholiaQ60498685MaRDI QIDQ5130167

Enrico Ciavolino, Antonio Calcagnì

Publication date: 4 November 2020

Published in: Journal of Applied Statistics (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/02664763.2014.963526

zbMATH Keywords

generalized cross entropygap analysispatient satisfactionSERVQUAL

Mathematics Subject Classification ID

Statistics (62-XX)

Related Items (1)

Streaming generalized cross entropy

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