AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL

DOI10.1142/S0217595914400089zbMath1291.90126OpenAlexW2104842746MaRDI QIDQ5166399

Ken'ichi Kawanishi, Tuan Phung-Duc

Publication date: 26 June 2014

Published in: Asia-Pacific Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1142/s0217595914400089

zbMATH Keywords

multiserver retrial queuestwo-way communicationblended call centers

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)

Related Items (8)

DIMENSION REDUCTION FOR APPROXIMATION OF ADVANCED RETRIAL QUEUES : TUTORIAL AND REVIEW ⋮ Performance analysis of service systems with priority upgrades ⋮ Multiserver retrial queue with setup time and its application to data centers ⋮ Algorithmic approach to Markovian multi-server retrial queues with vacations ⋮ Scaling limits for single server retrial queues with two-way communication ⋮ A Multi-Server Retrial Queueing Model with Poisson Signals ⋮ Heavy Outgoing Call Asymptotics for $${MMPP{\slash }}M{\slash }1{\slash }1$$ Retrial Queue with Two-Way Communication ⋮ Two-way communication retrial queues with multiple types of outgoing calls

Cites Work

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• \(M/G/1\) retrial queueing systems with two types of calls and finite capacity
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• A matrix continued fraction approach to multiserver retrial queues
• Analyzing retrial queues by censoring
• Markovian retrial queues with two way communication
• Retrial Queueing Systems
• MEAN VALUE ANALYSIS OF SINGLE SERVER RETRIAL QUEUES
• A Proof for the Queuing Formula: L = λW
• Sufficient conditions for regularity, recurrence and ergodicity of Markov processes
• Introduction to Matrix Analytic Methods in Stochastic Modeling
• Queueing model for call blending in call centers

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