Queueing model for call blending in call centers
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Publication:5266780
DOI10.1109/TAC.2003.815038zbMath1364.90117OpenAlexW2155555462MaRDI QIDQ5266780
Publication date: 20 June 2017
Published in: IEEE Transactions on Automatic Control (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1109/tac.2003.815038
Applications of mathematical programming (90C90) Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)
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