Dynamic Admission Control in a Call Center With One Shared and Two Dedicated Service Facilities

DOI10.1109/TAC.2004.831133zbMath1365.90260MaRDI QIDQ5273818

E. Lerzan Örmeci

Publication date: 12 July 2017

Published in: IEEE Transactions on Automatic Control (Search for Journal in Brave)

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Markov and semi-Markov decision processes (90C40)

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