Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts

DOI10.1007/978-3-319-27680-9_1zbMath1367.90050OpenAlexW2295111046MaRDI QIDQ5281598

Oualid Jouini, Mathilde Excoffier, Celine Gicquel, Abdel Lisser

Publication date: 26 July 2017

Published in: Operations Research and Enterprise Systems (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-319-27680-9_1

zbMATH Keywords

stochastic programmingcall centersstaffingmixed-integer linear programmingdistributionally robust optimizationqueuing systemsjoint chance constraintsshift-scheduling

Mathematics Subject Classification ID

Mixed integer programming (90C11) Stochastic programming (90C15) Deterministic scheduling theory in operations research (90B35) Queues and service in operations research (90B22)

This page was built for publication: Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts