APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR THE CONTROL OF TIME-VARYING QUEUING SYSTEMS APPLIED TO CALL CENTERS WITH ABANDONMENTS AND RETRIALS
From MaRDI portal
Publication:5305593
DOI10.1017/S026996480999012XzbMath1183.90125MaRDI QIDQ5305593
Publication date: 22 March 2010
Published in: Probability in the Engineering and Informational Sciences (Search for Journal in Brave)
Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90) Dynamic programming (90C39)
Related Items (3)
Managing Patient Admissions in a Neurology Ward ⋮ An approximate dynamic programing approach to the development of heuristics for the scheduling of impatient jobs in a clearing system ⋮ Admission control in a two-class loss system with periodically varying parameters and abandonments
Cites Work
- Accounting for time-varying queueing effects in workforce scheduling
- A Survey and Experimental Comparison of Service-Level-Approximation Methods for Nonstationary M(t)/M/s(t) Queueing Systems with Exhaustive Discipline
- The Linear Programming Approach to Approximate Dynamic Programming
- On the structure of value functions for threshold policies in queueing models
- Approximate Dynamic Programming
- On Constraint Sampling in the Linear Programming Approach to Approximate Dynamic Programming
- Unnamed Item
- Unnamed Item
- Unnamed Item
This page was built for publication: APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR THE CONTROL OF TIME-VARYING QUEUING SYSTEMS APPLIED TO CALL CENTERS WITH ABANDONMENTS AND RETRIALS