APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR THE CONTROL OF TIME-VARYING QUEUING SYSTEMS APPLIED TO CALL CENTERS WITH ABANDONMENTS AND RETRIALS

DOI10.1017/S026996480999012XzbMath1183.90125MaRDI QIDQ5305593

Dennis Roubos, Sandjai Bhulai

Publication date: 22 March 2010

Published in: Probability in the Engineering and Informational Sciences (Search for Journal in Brave)

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90) Dynamic programming (90C39)

Related Items (3)

Managing Patient Admissions in a Neurology Ward ⋮ An approximate dynamic programing approach to the development of heuristics for the scheduling of impatient jobs in a clearing system ⋮ Admission control in a two-class loss system with periodically varying parameters and abandonments

Cites Work

• Accounting for time-varying queueing effects in workforce scheduling
• A Survey and Experimental Comparison of Service-Level-Approximation Methods for Nonstationary M(t)/M/s(t) Queueing Systems with Exhaustive Discipline
• The Linear Programming Approach to Approximate Dynamic Programming
• On the structure of value functions for threshold policies in queueing models
• Approximate Dynamic Programming
• On Constraint Sampling in the Linear Programming Approach to Approximate Dynamic Programming
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