Managing Response Time in a Call-Routing Problem with Service Failure

DOI10.1287/opre.1050.0230zbMath1165.90417OpenAlexW2129312488MaRDI QIDQ5322151

Francis de Véricourt, Yongpin Zhou

Publication date: 18 July 2009

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1287/opre.1050.0230

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Reliability, availability, maintenance, inspection in operations research (90B25) Discrete location and assignment (90B80)

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