A Two-Stage Approach for Improving Service Management in Retail Banking

DOI10.1007/978-3-540-77903-2_40zbMath1209.90243OpenAlexW1591622751MaRDI QIDQ5391922

Çagatan Taskin, Gül Gökay Emel

Publication date: 7 April 2011

Published in: Operations Research Proceedings (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-540-77903-2_40

zbMATH Keywords

data envelopment analysisdata miningfinance and banking

Mathematics Subject Classification ID

Learning and adaptive systems in artificial intelligence (68T05) Management decision making, including multiple objectives (90B50) Special problems of linear programming (transportation, multi-index, data envelopment analysis, etc.) (90C08) Case-oriented studies in operations research (90B90)

Cites Work

• Comparative efficiency analysis of Portuguese bank branches
• Measuring overall efficiency and effectiveness using DEA
• Classifying inputs and outputs in data envelopment analysis
• Efficiency analysis of cross-region bank branches using fuzzy data envelopment analysis
• On the complexity of inducing categorical and quantitative association rules
• The application and effectiveness of a multi-objective metaheuristic algorithm for partial classi\-fication

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