Rate-Based Daily Arrival Process Models with Application to Call Centers
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Publication:5740227
DOI10.1287/opre.2016.1484zbMath1345.60106OpenAlexW2311766507MaRDI QIDQ5740227
Pierre L'Ecuyer, Boris N. Oreshkin, Nazim Réegnard
Publication date: 25 July 2016
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/4f532958d3dbd55c4dec732da44e0018d8c7ddde
copulacorrelationcall centersdoubly stochastic Poisson processarrival ratearrival processinput modeling
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20) Point processes (e.g., Poisson, Cox, Hawkes processes) (60G55)
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Cites Work
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