Statistical Analysis of a Telephone Call Center
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Publication:5754793
DOI10.1198/016214504000001808zbMath1117.62303OpenAlexW2039698234WikidataQ56041061 ScholiaQ56041061MaRDI QIDQ5754793
Avishai Mandelbaum, Anat Sakov, Sergey Zeltyn, Linda Zhao, Haipeng Shen, Noah Gans, Lawrence D. Brown
Publication date: 20 August 2007
Published in: Journal of the American Statistical Association (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1198/016214504000001808
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