Queueing System MAP/M/N/N + K Operating in Random Environment as a Model of Call Center

DOI10.1007/978-3-642-35980-4_10zbMath1274.90094OpenAlexW78559464MaRDI QIDQ5891289

Sergey Dudin, Olga S. Dudina

Publication date: 13 November 2013

Published in: Communications in Computer and Information Science (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-642-35980-4_10

zbMATH Keywords

random environmentMarkovian arrival processimpatient customercall center

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Related Items (1)

Queueing systems with correlated arrival flows and their applications to modeling telecommunication networks

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