Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making

DOI10.1016/j.ejor.2023.08.027MaRDI QIDQ6087514

Alonso Leal, Carla Vairetti, Ignacio Aránguiz, Sebastián Maldonado, Juan Pablo Karmy

Publication date: 15 November 2023

Published in: European Journal of Operational Research (Search for Journal in Brave)

zbMATH Keywords

text analyticsanalyticsdeep learningBERTcomplaint management

Mathematics Subject Classification ID

Operations research and management science (90Bxx)

Cites Work

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