Virtual customer assistants in finance: from state of the art and practices to design guidelines

DOI10.1016/j.cosrev.2023.100534MaRDI QIDQ6101325

Marco Degemmis, Andrea Iovine, Cataldo Musto, Fedelucio Narducci, Giovanni Semeraro

Publication date: 20 June 2023

Published in: Computer Science Review (Search for Journal in Brave)

zbMATH Keywords

natural language processingfinancedesign guidelinesconversational agentsdialog systemsconversational recommender systems

Mathematics Subject Classification ID

Research exposition (monographs, survey articles) pertaining to computer science (68-02) Computer science (68-XX)

Cites Work

• Instance-based credit risk assessment for investment decisions in P2P lending
• Recommender Systems Handbook
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