Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments

DOI10.1007/s10479-022-04992-xzbMath1519.90083WikidataQ114691241 ScholiaQ114691241MaRDI QIDQ6115854

Decui Liang, Adjei Peter Darko, Yinrunjie Zhang, Agbodah Kobina

Publication date: 13 July 2023

Published in: Annals of Operations Research (Search for Journal in Brave)

zbMATH Keywords

online reviewsbenchmarking analysislinguistic distribution assessmentsquality associationsports stadium service quality

Mathematics Subject Classification ID

Decision theory (91B06) Management decision making, including multiple objectives (90B50)

Cites Work

• Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis
• A sequential section process in group decision making with a linguistic assessment approach
• Handling negative data in slacks-based measure data envelopment analysis models
• Product price alignment with seller service rating and consumer satisfaction
• 10.1162/jmlr.2003.3.4-5.993

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