Universally optimal staffing of Erlang-A queues facing uncertain arrival rates
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Publication:6556155
DOI10.1016/j.orl.2023.107061MaRDI QIDQ6556155
Publication date: 17 June 2024
Published in: Operations Research Letters (Search for Journal in Brave)
service operationscustomer abandonmentcapacity sizingsquare-root safety staffing policyuncertain arrival rate
Cites Work
- Optimality gap of asymptotically derived prescriptions in queueing systems, \(o(1)\)-optimality
- Dynamic routing and admission control in high-volume service systems: Asymptotic analysis via multi-scale fluid limits
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- Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited
- Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?
- Dimensioning Large Call Centers
- Heavy-Traffic Limits for Queues with Many Exponential Servers
- Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State
- Statistical Analysis of a Telephone Call Center
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