Bayesian analysis of abandonment in call center operations

DOI10.1002/asmb.1949MaRDI QIDQ6570562

Tevfik Aktekin, Refik Soyer

Publication date: 10 July 2024

Published in: Applied Stochastic Models in Business and Industry (Search for Journal in Brave)

zbMATH Keywords

Bayesian inferenceimpatient customerscall centerabandonmentpiecewise models

Mathematics Subject Classification ID

Statistics (62-XX)

Cites Work

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• Information measures for generalized gamma family
• Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
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• Single-server queues with impatient customers
• Piecewise exponential estimator of the survivor function
• BAYESIAN ANALYSIS OF FINITE MIXTURES OF WEIBULL DISTRIBUTIONS
• Bayes Factors
• Reliability and Risk
• Using Weibull Mixture Distributions to Model Heterogeneous Survival Data
• A Generalization of the Gamma Distribution
• Statistical Analysis of a Telephone Call Center
• A model for rational abandonments from invisible queues

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