The problem of scheduling for call-centre operators

DOI10.33048/daio.2023.30.735MaRDI QIDQ6644060

Maksim Alekseevich Sakhno, Anton Valentinovich Eremeev

Publication date: 27 November 2024

Published in: Diskretnyĭ Analiz i Issledovanie Operatsiĭ (Search for Journal in Brave)

zbMATH Keywords

computational complexitygenetic algorithminteger linear programmingcall center

Mathematics Subject Classification ID

Integer programming (90C10) Linear programming (90C05) Deterministic scheduling theory in operations research (90B35) Approximation methods and heuristics in mathematical programming (90C59)

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