The optimal decision of service provider considering extra waiting area value-added services -- pooled or dedicated?

DOI10.1051/ro/2024152MaRDI QIDQ6658896

Liu Jida, Yuan Xuchuan, Jiang Minghui, Huang Xiaotong, Zhan Wentao

Publication date: 8 January 2025

Published in: RAIRO. Operations Research (Search for Journal in Brave)

zbMATH Keywords

customer heterogeneitydedicated capacityextra waiting area value-added servicespooled capacityreference theory

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Cites Work

• Performance bounds for the effectiveness of pooling in multi-processing systems
• Make waiting not to seem like waiting: capacity management of waiting-area entertainment
• Incentive Effects Favor Nonconsolidating Queues in a Service System: The Principal–Agent Perspective
• The slow server problem: a queue with stalling
• Resource Sharing for Efficiency in Traffic Systems
• Prospect Theory: An Analysis of Decision under Risk
• Service Pricing with Loss-Averse Customers
• Pooling Queues with Strategic Servers: The Effects of Customer Ownership
• To Pool or Not to Pool: Queueing Design for Large-Scale Service Systems
• Strategic behavior in a vacation queue with delayed observations
• Cross-Efficiency Evaluation Method Taking Management Objectives as Reference Points from Peer Perspective
• Pooling Agents for Customer-Intensive Services

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