Consumer preference and service quality management with RFID

DOI10.1007/S10479-012-1082-9zbMath1296.90032OpenAlexW1982013458MaRDI QIDQ744698

Wei Zhou, Selwyn Piramuthu

Publication date: 26 September 2014

Published in: Annals of Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10479-012-1082-9

zbMATH Keywords

knowledge-based systemRFIDreal-time customer service quality management

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Individual preferences (91B08)

Cites Work

• RFID and item-level information visibility

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RFID adoption strategy in a retailer-dominant supply chain with competing suppliers ⋮ Identification shrinkage in inventory management: an RFID-based solution

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