Balancing staffing and switching costs in a service center with flexible servers

DOI10.1016/j.ejor.2006.01.008zbMath1109.90053OpenAlexW2028927078MaRDI QIDQ856284

Rajan Batta, Qian Wang, Oded Berman

Publication date: 7 December 2006

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2006.01.008

zbMATH Keywords

column generationworkforce planning

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Theory of organizations, manpower planning in operations research (90B70)

Related Items (10)

Balancing herding and congestion in service systems: a queueing perspective ⋮ Impact of productivity on cross-training configurations and optimal staffing decisions in hospitals ⋮ Workforce planning incorporating skills: state of the art ⋮ A bicriterion algorithm for the allocation of cross-trained workers based on operational and human resource objectives ⋮ Calibrating cross-training to meet demand mix variation and employee absence ⋮ Optimum service capacity and demand management with price incentives ⋮ Allocating flexible servers in serial systems with switching costs ⋮ A column generation-based diving heuristic to solve the multi-project personnel staffing problem with calendar constraints and resource sharing ⋮ Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling ⋮ An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers

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