Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application
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Publication:863559
DOI10.1007/s10479-006-0037-4zbMath1106.90345OpenAlexW2096366188MaRDI QIDQ863559
Publication date: 5 February 2007
Published in: Annals of Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s10479-006-0037-4
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Uses Software
Cites Work
- Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches
- Quantitative models for performance evaluation and benchmarking. Data development analysis with spreadsheets and DEA Excel solver. With CD-ROM
- Cone ratio data envelopment analysis and multi-objective programming
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