Computer assisted customer churn management: state-of-the-art and future trends

DOI10.1016/j.cor.2005.11.007zbMath1185.90119OpenAlexW1990788070MaRDI QIDQ878562

Ashutosh Tiwari, Rajkumar Roy, John Hadden, Dymitr Ruta

Publication date: 26 April 2007

Published in: Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.cor.2005.11.007

zbMATH Keywords

soft computingchurn predictioncustomer churn management

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50)

Related Items (3)

Supervised classification and mathematical optimization ⋮ Predictive analytics for customer repurchase: interdisciplinary integration of buy till you die modeling and machine learning ⋮ ADtreesLogit model for customer churn prediction

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