Construction and analysis of a generalized contact center model

DOI10.1134/S0005117914110046zbMath1327.93056OpenAlexW2011816244MaRDI QIDQ891621

S. N. Stepanov, M. S. Stepanov

Publication date: 17 November 2015

Published in: Automation and Remote Control (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1134/s0005117914110046

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Related Items (2)

Analysis and optimization of a controlled model for a closed queueing network ⋮ Algorithms for estimating throughput characteristics in a generalized call center model

Cites Work

• Performance analysis of a call center with interactive voice response units.
• Performance analysis of an inbound call center with skills-based routing

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