Synergistic modeling of call center operations

DOI10.1155/JAMDS/2006/53928zbMath1152.90513MaRDI QIDQ955448

Dennis C. Dietz, Jon G. Vaver

Publication date: 20 November 2008

Published in: Journal of Applied Mathematics and Decision Sciences (Search for Journal in Brave)

Full work available at URL: https://eudml.org/doc/129499

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Production models (90B30) Case-oriented studies in operations research (90B90)

Cites Work

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• On control variate estimators
• Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands
• A Perspective on the Use of Control Variables to Increase the Efficiency of Monte Carlo Simulations
• Scheduling a Full-Time Workforce to Meet Cyclic Staffing Requirements
• The Operator-Scheduling Problem: A Network-Flow Approach

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