Online scheduling policies for multiclass call centers with impatient customers
From MaRDI portal
Publication:992603
DOI10.1016/j.ejor.2010.02.036zbMath1205.90087OpenAlexW2109398368MaRDI QIDQ992603
Auke Pot, Yves Dallery, Oualid Jouini, Ger Koole
Publication date: 9 September 2010
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2010.02.036
Queues and service in operations research (90B22) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)
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