DATA-MOCCA
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Related Items (7)
Designing a call center with an IVR (interactive voice response) ⋮ Data-stories about (im)patient customers in tele-queues ⋮ Workload forecasting for a call center: methodology and a case study ⋮ A normal copula model for the arrival process in a call center ⋮ Robust and data-driven approaches to call centers ⋮ Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data ⋮ Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
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