Agent scheduling in a multiskill call center
type: Item
instance of: scholarly article
title: Agent scheduling in a multiskill call center
zbMATH Open document ID: 1178.37115
author: Ornella Pisacane
published in: 4OR
publication date: 2009-11-25T00:00:00Z
Mathematics Subject Classification ID: 37M05
Mathematics Subject Classification ID: 47N10
Mathematics Subject Classification ID: 90C05
Mathematics Subject Classification ID: 90C10
Mathematics Subject Classification ID: 90B40
Mathematics Subject Classification ID: 90B35
Mathematics Subject Classification ID: 90B36
zbMATH DE Number: 5638489
zbMATH Keywords: call center
zbMATH Keywords: integer programming
zbMATH Keywords: linear programming
zbMATH Keywords: scheduling problem
describes a project that uses: ContactCenters
MaRDI profile type: Publication
full work available at URL: s10288-008-0078-4
OpenAlex ID: W2154888004
cites work: Staffing Multiskill Call Centers via Linear Programming and Simulation
DOI: 10.1007/S10288-008-0078-4
Recommended article: Optimizing daily agent scheduling in a multiskill call center
Recommended article: DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS
Recommended article: Joint chance-constrained staffing optimization in multi-skill call centers
Recommended article: Robust Shift Scheduling in Call Centers
Recommended article: Staffing Multiskill Call Centers via Linear Programming and Simulation
Recommended article: Q4736013
Recommended article: Contact Center Scheduling with Strict Resource Requirements
Recommended article: Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Recommended article: Personnel scheduling in the call center industry
description: scientific article; zbMATH DE number 5638489