Mathematical models of service
type: Item
instance of: scholarly article
title: Mathematical models of service
zbMATH Open document ID: 0924.90052
DOI: 10.1016/0377-2217(95)00316-9
author: Roland T. Rust
author: Richard D. Metters
published in: European Journal of Operational Research
publication date: 1999-02-22T00:00:00Z
Mathematics Subject Classification ID: 91B40
Mathematics Subject Classification ID: 90B22
zbMATH DE Number: 1252851
zbMATH Keywords: service
zbMATH Keywords: service quality
zbMATH Keywords: customer satisfaction
zbMATH Keywords: customer retention
zbMATH Keywords: return on quality (ROQ)
zbMATH Keywords: service productivity
Wikidata QID: Q122859930
MaRDI profile type: Publication
full work available at URL: 0377-2217(95)00316-9
OpenAlex ID: W2165819032
cites work: Airline Seat Allocation with Multiple Nested Fare Classes
cites work: Measuring the efficiency of decision making units
cites work: On the Use of Ordinal Data in Data Envelopment Analysis
cites work: Q5654899
cites work: Partial likelihood
cites work: Quantitative Methods in Credit Management: A Survey
cites work: Notes: Categorical Outputs in Data Envelopment Analysis
description: scientific article; zbMATH DE number 1252851