Mathematical models and solution approach for cross-training staff scheduling at call centers
type: Item
instance of: scholarly article
title: Mathematical models and solution approach for cross-training staff scheduling at call centers
zbMATH Open document ID: 1391.90280
author: Gamze Kilincli Taskiran
author: Xinhui Zhang
published in: Computers \& Operations Research
publication date: 2018-07-11T00:00:00Z
Mathematics Subject Classification ID: 90B35
Mathematics Subject Classification ID: 90B70
Mathematics Subject Classification ID: 90C10
zbMATH DE Number: 6901491
zbMATH Keywords: staff scheduling
zbMATH Keywords: cross-training
zbMATH Keywords: integer program
zbMATH Keywords: optimization
describes a project that uses: Mosel
MaRDI profile type: Publication
full work available at URL: j.cor.2016.07.001
OpenAlex ID: W2485098959
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DOI: 10.1016/J.COR.2016.07.001
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description: scientific article; zbMATH DE number 6901491