Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time
type: Item
instance of: scholarly article
title: Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time
zbMATH Open document ID: 1408.90083
author: Benjamin Legros
published in: Operations Research Letters
publication date: 2019-01-15T00:00:00Z
Mathematics Subject Classification ID: 90B22
Mathematics Subject Classification ID: 60K25
zbMATH DE Number: 7002362
zbMATH Keywords: queueing systems
zbMATH Keywords: waiting time
zbMATH Keywords: staffing
zbMATH Keywords: queue discipline
zbMATH Keywords: priority
MaRDI profile type: Publication
full work available at URL: j.orl.2016.10.011
OpenAlex ID: W2544888243
cites work: Sample-path analysis of queueing systems
cites work: Q4101255
cites work: First in Line Waiting Times as a Tool for Analysing Queueing Systems
cites work: Queueing model for call blending in call centers
cites work: Service-Level Agreements in Call Centers: Perils and Prescriptions
DOI: 10.1016/J.ORL.2016.10.011
description: scientific article; zbMATH DE number 7002362