Decision support systems in action: Integrated application in a multicriteria decision aid process
type: Item
instance of: scholarly article
title: Decision support systems in action: Integrated application in a multicriteria decision aid process
zbMATH Open document ID: 0957.90072
DOI: 10.1016/S0377-2217(98)00219-7
author: Carlos A. Bana e Costa
author: Leonardo Ensslin
author: Émerson C. Corrêa
author: Jean-Claude Vansnick
published in: European Journal of Operational Research
publication date: 2000-02-08T00:00:00Z
review text: We describe a real application of Multi-Criteria Decision Analysis (MCDA) in which several Decision Support Systems (DSSS) were harmoniously integrated in the interactive learning process of tackling the complex strategic problematic situation faced by the Santa Catarina textile industry, in the south of Brazil. We feel that two significant conclusions can be drawn from our conjoint use of Graphics COPE, MACBETH, V.I.S.A, and EQUITY in building a model of values: (1) Providing decision-support is much more than merely applying a technical tool to ``solve'' a well-defined decision problem; it is, at least it was in our case, a complex (but exciting) activity of someone (the facilitator) who, with the support of adequate methodological and technical tools, progressively tried to shed light on an initially ill-structured decision-making process. (2) Under a constructive attitude in decision-aid, DSSs became effective tools for helping the facilitators to help the decision-actors, both in the structuring and evaluation phases of the process, and in creating new decision opportunities. In particular, visual man-machine interaction greatly contributed to the actors' learning about their problem and values. Moreover, visually appealing sensitivity analyses increased the problem-owners' trust in the recommendations elaborated from the model.
Mathematics Subject Classification ID: 90B50
Mathematics Subject Classification ID: 90C29
zbMATH DE Number: 1368779
zbMATH Keywords: decision support systems
zbMATH Keywords: multicriteria analysis
zbMATH Keywords: real-world application
describes a project that uses: M-MACBETH
MaRDI profile type: Publication
cites work: Les problématiques de l'aide à la décision : vers l'enrichissement de la trilogie choix-tri-rangement
cites work: Q4387215
cites work: Applications of the MACBETH Approach in the Framework of an Additive Aggregation Model
cites work: Q4387155
cites work: Q4263580
cites work: Q4368566
cites work: Q3950274
Wikidata QID: Q126529458
full work available at URL: s0377-2217(98)00219-7
OpenAlex ID: W2051406071
description: scientific article; zbMATH DE number 1368779