A data-driven methodology for evaluating and optimizing call center IVRs
type: Item
instance of: scholarly article
title: A data-driven methodology for evaluating and optimizing call center IVRs
zbMATH Open document ID: 1008.68605
DOI: 10.1023/A:1013674413897
author: Bernhard Suhm
author: Pat Peterson
published in: International Journal of Speech Technology
publication date: 2003-02-19T00:00:00Z
Mathematics Subject Classification ID: 68U99
Mathematics Subject Classification ID: 68T50
zbMATH DE Number: 1871197
zbMATH Keywords: call centers
zbMATH Keywords: interactive voice response
zbMATH Keywords: assessment
zbMATH Keywords: user-centric design
zbMATH Keywords: usability re-engineering
zbMATH Keywords: cost-benefit analysis
MaRDI profile type: Publication
full work available at URL: a:1013674413897
OpenAlex ID: W164587587
description: scientific article; zbMATH DE number 1871197