Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center.
type: Item
instance of: scholarly article
title: Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center.
zbMATH Open document ID: 1037.90509
DOI: 10.1016/S0377-2217(02)00274-6
author: O. Zeynep Akşin
author: Patrick T. Harker
published in: European Journal of Operational Research
publication date: 2003-05-19T00:00:00Z
Mathematics Subject Classification ID: 90B22
Mathematics Subject Classification ID: 90B25
zbMATH DE Number: 1912310
zbMATH Keywords: Queueing
zbMATH Keywords: Staff dimensioning
zbMATH Keywords: Resource sharing
zbMATH Keywords: Call center design
MaRDI profile type: Publication
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full work available at URL: s0377-2217(02)00274-6
OpenAlex ID: W2013572529
description: scientific article; zbMATH DE number 1912310