On a two-queue priority system with impatience and its application to a call center
type: Item
instance of: scholarly article
title: On a two-queue priority system with impatience and its application to a call center
zbMATH Open document ID: 0948.60087
DOI: 10.1023/A:1010009304213
author: Andreas Brandt
author: Manfred Brandt
published in: Methodology and Computing in Applied Probability
publication date: 2000-11-19T00:00:00Z
Mathematics Subject Classification ID: 60K25
Mathematics Subject Classification ID: 68M20
Mathematics Subject Classification ID: 60G10
zbMATH DE Number: 1394699
zbMATH Keywords: many-server
zbMATH Keywords: server reservation
zbMATH Keywords: impatience
zbMATH Keywords: occupancy distribution
zbMATH Keywords: waiting time distribution
zbMATH Keywords: approximate system
zbMATH Keywords: M(n)/M(n)/s+GI
zbMATH Keywords: call center application
MaRDI profile type: Publication
full work available at URL: a:1010009304213
OpenAlex ID: W1494635895
description: scientific article; zbMATH DE number 1394699