Sharing delay information in service systems: a literature survey
type: Item
instance of: scholarly article
title: Sharing delay information in service systems: a literature survey
zbMATH Open document ID: 1405.90005
author: Rouba Ibrahim
published in: Queueing Systems
publication date: 2018-11-02T00:00:00Z
Mathematics Subject Classification ID: 90-02
Mathematics Subject Classification ID: 90B22
Mathematics Subject Classification ID: 90B50
zbMATH DE Number: 6971476
zbMATH Keywords: delay announcements
zbMATH Keywords: queueing models
zbMATH Keywords: service systems
MaRDI profile type: Publication
full work available at URL: s11134-018-9577-y
OpenAlex ID: W2795284296
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cites work: The impact of delaying the delay announcements
cites work: ``We will be right with you'': managing customer expectations with vague promises and cheap talk
cites work: Admission Control to an M/M/1 Queue with Partial Information
cites work: Contact Centers with a Call-Back Option and Real-Time Delay Information
cites work: On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
cites work: The Impact of Delay Announcements in Many-Server Queues with Abandonment
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cites work: Quoting Customer Lead Times
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cites work: Improving Service by Informing Customers About Anticipated Delays
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cites work: Engineering Solution of a Basic Call-Center Model
Wikidata QID: Q130018204
DOI: 10.1007/S11134-018-9577-Y
description: scientific article; zbMATH DE number 6971476