A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
type: Item
instance of: scholarly article
title: A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
zbMATH Open document ID: 1487.90467
author: Thuy Anh Ta
author: Wyean Chan
author: Fabian Bastin
author: Pierre L'Ecuyer
published in: European Journal of Operational Research
publication date: 2021-06-07T00:00:00Z
Mathematics Subject Classification ID: 90B90
Mathematics Subject Classification ID: 90B22
Mathematics Subject Classification ID: 90C15
zbMATH DE Number: 7355904
zbMATH Keywords: stochastic programming
zbMATH Keywords: simulation
zbMATH Keywords: stochastic optimization
zbMATH Keywords: sample average approximation
zbMATH Keywords: L-shaped decomposition
describes a project that uses: JCCOptim
describes a project that uses: ContactCenters
MaRDI profile type: Publication
full work available at URL: j.ejor.2020.12.049
OpenAlex ID: W3118623623
Wikidata QID: Q115162892
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DOI: 10.1016/J.EJOR.2020.12.049
description: scientific article; zbMATH DE number 7355904