Forays into omnichannel: an online retailer's strategies for managing product returns
type: Item
instance of: scholarly article
title: Forays into omnichannel: an online retailer's strategies for managing product returns
zbMATH Open document ID: 1487.90141
author: Prasenjit Mandal
author: Preetam Basu
author: Kushal Saha
published in: European Journal of Operational Research
publication date: 2021-06-07T00:00:00Z
Mathematics Subject Classification ID: 90B06
Mathematics Subject Classification ID: 90B60
zbMATH DE Number: 7356090
zbMATH Keywords: e-commerce
zbMATH Keywords: omnichannel retailing
zbMATH Keywords: product returns
zbMATH Keywords: showrooms
zbMATH Keywords: store returns
MaRDI profile type: Publication
full work available at URL: j.ejor.2020.10.042
OpenAlex ID: W3097599689
cites work: When to introduce an online channel, and offer money back guarantees and personalized pricing?
cites work: Who should be pricing leader in the presence of customer returns?
cites work: Return policy: Hassle‐free or your money‐back guarantee?
cites work: Buy online and pick up in-store: design of the service area
cites work: Inroad into omni-channel retailing: physical showroom deployment of an online retailer
cites work: Retail store operations: literature review and research directions
cites work: Managing Consumer Returns in a Competitive Environment
cites work: The impact of customer returns and bidirectional option contract on refund price and order decisions
DOI: 10.1016/J.EJOR.2020.10.042
description: scientific article; zbMATH DE number 7356090