Steady-state and first passage time distributions for waiting times in the \(MAP/M/s+G\) queueing model with generally distributed patience times
type: Item
instance of: scholarly article
title: Steady-state and first passage time distributions for waiting times in the \(MAP/M/s+G\) queueing model with generally distributed patience times
author: Omer Gursoy
author: Kamal Adli Mehr
author: Nail Akar
published in: Journal of Industrial and Management Optimization
publication date: 2022-10-26T00:00:00Z
Mathematics Subject Classification ID: 60K25
Mathematics Subject Classification ID: 65C40
Mathematics Subject Classification ID: 68M20
Mathematics Subject Classification ID: 90B22
zbMATH DE Number: 7607736
zbMATH Keywords: call center models
zbMATH Keywords: generally distributed patience times
zbMATH Keywords: Markov fluid queues
zbMATH Keywords: steady-state solution
zbMATH Keywords: first passage time distribution
MaRDI profile type: Publication
full work available at URL: jimo.2021078
OpenAlex ID: W3154657934
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DOI: 10.3934/JIMO.2021078
description: scientific article; zbMATH DE number 7607736