Personnel scheduling in the call center industry
type: Item
instance of: scholarly article
title: Personnel scheduling in the call center industry
zbMATH Open document ID: 1131.90352
author: Cyril Canon
published in: 4OR
publication date: 2007-08-31T00:00:00Z
Mathematics Subject Classification ID: 90B35
Mathematics Subject Classification ID: 90B36
Mathematics Subject Classification ID: 90B70
Mathematics Subject Classification ID: 90C11
zbMATH DE Number: 5185695
zbMATH Keywords: personnel scheduling
zbMATH Keywords: call center
zbMATH Keywords: dimensioning
zbMATH Keywords: exact methods
zbMATH Keywords: heuristics
MaRDI profile type: Publication
full work available at URL: s10288-006-0008-2
OpenAlex ID: W2038891142
cites work: Queueing models of call centers: An introduction
cites work: Local search for shift design.
DOI: 10.1007/S10288-006-0008-2
description: scientific article