Algorithms for estimating throughput characteristics in a generalized call center model
type: Item
instance of: scholarly article
title: Algorithms for estimating throughput characteristics in a generalized call center model
zbMATH Open document ID: 1346.93065
DOI: 10.1134/S0005117916070067
author: S. N. Stepanov
author: M. S. Stepanov
published in: Automation and Remote Control
publication date: 2016-10-21T00:00:00Z
Mathematics Subject Classification ID: 93A30
Mathematics Subject Classification ID: 93E03
Mathematics Subject Classification ID: 93E12
Mathematics Subject Classification ID: 93C95
zbMATH DE Number: 6642103
zbMATH Keywords: generalized call center model
zbMATH Keywords: servicing personnel
zbMATH Keywords: estimating stationary characteristics
MaRDI profile type: Publication
cites work: Construction and analysis of a generalized contact center model
cites work: Performance analysis and optimization of inbound call centers
full work available at URL: s0005117916070067
OpenAlex ID: W2466575487
description: scientific article; zbMATH DE number 6642103