Data-stories about (im)patient customers in tele-queues
type: Item
instance of: scholarly article
title: Data-stories about (im)patient customers in tele-queues
zbMATH Open document ID: 1277.90033
author: Avishai Mandelbaum
author: Sergey Zeltyn
published in: Queueing Systems
publication date: 2013-12-09T00:00:00Z
Mathematics Subject Classification ID: 90B22
Mathematics Subject Classification ID: 60K25
Mathematics Subject Classification ID: 68M20
zbMATH DE Number: 6236700
zbMATH Keywords: queues
zbMATH Keywords: abandonment
zbMATH Keywords: call centers
zbMATH Keywords: data analysis
describes a project that uses: SEEStat
describes a project that uses: invGauss
describes a project that uses: DATA-MOCCA
describes a project that uses: WaveLab
MaRDI profile type: Publication
full work available at URL: s11134-013-9354-x
OpenAlex ID: W2039809384
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DOI: 10.1007/S11134-013-9354-X
description: scientific article; zbMATH DE number 6236700