Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry
type: Item
instance of: scholarly article
title: Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry
zbMATH Open document ID: 1357.90037
author: Youchao Tan
author: R. Khodaverdi
author: Yang Zhang
published in: Annals of Operations Research
publication date: 2017-03-07T00:00:00Z
Mathematics Subject Classification ID: 90B22
zbMATH DE Number: 6692529
zbMATH Keywords: performance measurement
zbMATH Keywords: data envelopment analysis (DEA)
zbMATH Keywords: balanced scorecard (BSC)
zbMATH Keywords: automotive industry
describes a project that uses: DEA
MaRDI profile type: Publication
full work available at URL: s10479-016-2196-2
OpenAlex ID: W2344082065
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DOI: 10.1007/S10479-016-2196-2
description: scientific article; zbMATH DE number 6692529