Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application
type: Item
instance of: scholarly article
title: Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application
zbMATH Open document ID: 1106.90345
author: H. David Sherman
author: Joe Zhu
published in: Annals of Operations Research
publication date: 2007-02-05T00:00:00Z
Mathematics Subject Classification ID: 90B50
zbMATH DE Number: 5122234
zbMATH Keywords: data envelopment analysis
zbMATH Keywords: efficiency
zbMATH Keywords: quality
zbMATH Keywords: benchmarking
zbMATH Keywords: performance
zbMATH Keywords: bank
describes a project that uses: DEAFrontier
MaRDI profile type: Publication
full work available at URL: s10479-006-0037-4
OpenAlex ID: W2096366188
cites work: Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches
cites work: Cone ratio data envelopment analysis and multi-objective programming
cites work: Q4544983
cites work: Quantitative models for performance evaluation and benchmarking. Data development analysis with spreadsheets and DEA Excel solver. With CD-ROM
DOI: 10.1007/S10479-006-0037-4
description: scientific article; zbMATH DE number 5122234