Construction and analysis of a generalized contact center model
type: Item
instance of: scholarly article
title: Construction and analysis of a generalized contact center model
zbMATH Open document ID: 1327.93056
DOI: 10.1134/S0005117914110046
author: S. N. Stepanov
author: M. S. Stepanov
published in: Automation and Remote Control
publication date: 2015-11-17T00:00:00Z
Mathematics Subject Classification ID: 93A30
Mathematics Subject Classification ID: 90B22
zbMATH DE Number: 6509785
MaRDI profile type: Publication
cites work: Performance analysis of an inbound call center with skills-based routing
cites work: Performance analysis of a call center with interactive voice response units.
full work available at URL: s0005117914110046
OpenAlex ID: W2011816244
description: scientific article; zbMATH DE number 6509785