Robust and data-driven approaches to call centers
type: Item
instance of: scholarly article
title: Robust and data-driven approaches to call centers
zbMATH Open document ID: 1206.90021
author: Xuan Vinh Doan
author: Dimitris Bertsimas
published in: European Journal of Operational Research
publication date: 2010-09-09T00:00:00Z
Mathematics Subject Classification ID: 90B18
Mathematics Subject Classification ID: 90C08
zbMATH DE Number: 5781911
zbMATH Keywords: call center: staffing and routing
zbMATH Keywords: fluid model
zbMATH Keywords: linear programming
zbMATH Keywords: robust optimization
zbMATH Keywords: data-driven approach
describes a project that uses: DATA-MOCCA
MaRDI profile type: Publication
full work available at URL: j.ejor.2010.05.040
OpenAlex ID: W1973232750
cites work: On a Data-Driven Method for Staffing Large Call Centers
cites work: A Robust Optimization Approach to Inventory Theory
cites work: Statistical Analysis of a Telephone Call Center
cites work: Stochastic Dominance
cites work: Q4362325
DOI: 10.1016/J.EJOR.2010.05.040
description: scientific article; zbMATH DE number 5781911