Bedienungstheorie: Tendenzen und neuere Entwicklungen. (Servicing theory: Tendencies and new developments) (Q1069434)

This paper gives some information concerning recent developments of queueing theory. In view of the enormous extent of this field we proceed not systematically but by significant examples. From the area of special techniques three are presented briefly: piecewise deterministic Markov processes, reversible Markov chains and marked point processes. As a general strategy approximation methods receive still growing interest. After a general overview two of them are outlined in more detail, viz asymptotic methods and the idea of transformations which are induced by stochastic models. In a concluding chapter some further tendencies, projects and techniques are indicated.