Mathematical models of service (Q1278234)
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scientific article; zbMATH DE number 1252851
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Mathematical models of service |
scientific article; zbMATH DE number 1252851 |
Statements
Mathematical models of service (English)
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22 February 1999
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service
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service quality
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customer satisfaction
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customer retention
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return on quality (ROQ)
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service productivity
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