Development of a workforce management system for a customer hotline service (Q1577380)
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scientific article; zbMATH DE number 1501415
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Development of a workforce management system for a customer hotline service |
scientific article; zbMATH DE number 1501415 |
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Development of a workforce management system for a customer hotline service (English)
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4 September 2000
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workforce management
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heuristic scheduling
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management system
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mixed integer programming
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manual schedule
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